Using a trusted remote access tool, our technicians can securely connect to your computer over an encrypted connection. This allows us to see exactly what you see and fix the issue in real time.
The remote access software is free to download, takes less than two minutes to set up, and you are in full control the entire time. You can watch everything we do and disconnect instantly at any time.
Remote support works best for software issues, virus removal, slow performance, OS errors, account problems, and general troubleshooting.
Most software-related issues can be fully resolved in a single remote session without you leaving your desk.
Full scan, quarantine, and removal of viruses, spyware, ransomware, and other malicious software.
Startup optimization, background process cleanup, bloatware removal, and system tune-ups.
Blue screens, update failures, driver conflicts, and Windows or macOS errors diagnosed and resolved.
Connectivity drops, VPN setup, network configuration, and internet troubleshooting.
Account recovery assistance, password manager setup, and two-factor authentication configuration.
Driver installation, printer connectivity, and peripheral configuration for home and office devices.
Simple, upfront pricing. No surprise fees, ever.
Covers the first full hour of remote support. Most issues are resolved within this window.
Per additional 30 minutes beyond the first hour if the session needs to continue.
// A 30-minute session is still billed at the first-hour rate of $120.
Call us and we'll get a remote session started as quickly as possible.