This Privacy Policy describes how Revive IT LLC, doing business as Revive IT Service Center ("we," "us," or "our"), collects, uses, and protects your information when you visit reviveitsc.tech or interact with our services.
1. Information We Collect
We collect information you provide directly to us through our website contact forms, appointment requests, and remote support requests. This includes your name, email address, phone number, device information, and any details you provide about your issue.
We also automatically collect certain technical information when you visit our site, including your IP address, browser type, pages visited, and time spent on pages. This is collected through Google Analytics.
2. How We Use Your Information
We use the information we collect to respond to your inquiries and service requests, schedule and fulfill repair appointments, create and manage service tickets in our repair management system, send you updates about your repair or service, improve our website and services, and comply with legal obligations.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Payment Information
We do not collect or store payment card information directly on this website. All payments are processed through Growably and Stripe, which are PCI-DSS compliant payment processors. Please review their respective privacy policies for information on how your payment data is handled.
4. Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized data about your visit including pages viewed, time on site, and general location. This data is aggregated and does not personally identify you. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
We do not use any other third-party analytics, advertising pixels, or tracking technologies.
5. Cookies
Our website uses cookies to support basic site functionality and analytics. These include session cookies required for the site to function and Google Analytics cookies for traffic analysis. You can control cookies through your browser settings. Disabling cookies may affect certain site features.
6. Third-Party Services
We use the following third-party services to operate our website and business. Each has its own privacy policy governing their use of your data:
- Google Analytics — website traffic analysis
- Stripe — payment processing
- Growably — CRM, chat, and subscription management
- SendGrid — transactional email delivery
- RepairShopr — repair ticket and customer management
- WP Engine — website hosting
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. Repair records are typically retained for a minimum of one year following the completion of service.
9. Your Rights
You have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information where we have no legal obligation to retain it, and opt out of any marketing communications. To exercise any of these rights, contact us at contact@reviveit.tech.
10. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Revive IT LLC — DBA Revive IT Service Center
722 N Manhattan Ave
Manhattan, KS 66502
(785) 539-8818
contact@reviveit.tech